1. Who We Are
OKPiso operates the online gaming and sports betting platform available at okpiso.my. In this Privacy Policy, references to "OKPiso," "we," "us," or "our" mean the OKPiso platform and the entity operating it. References to "you," "your," or "player" mean any individual who accesses, registers on, or uses the OKPiso platform in any capacity.
OKPiso is the data controller for the personal information collected through the platform. This means OKPiso determines the purposes and means of processing your personal data, and is responsible for ensuring that processing is carried out lawfully and securely in accordance with this Privacy Policy and applicable Philippine law.
If you have any questions about data privacy on OKPiso that this policy doesn't answer, reach us directly at support@okpiso.my. We're happy to clarify anything.
2. Personal Data OKPiso Collects
OKPiso collects personal data across the following categories. We collect only what is genuinely needed to provide the platform and comply with our legal obligations.
| Category |
Examples of Data Collected |
| Identity Data |
Full legal name, date of birth, nationality, government-issued ID number (e.g. PhilSys ID, passport, driver's licence) |
| Contact Data |
Email address, mobile number, residential address in the Philippines |
| Financial Data |
GCash or Maya account number, bank account details (for withdrawal purposes), transaction history, deposit and withdrawal records |
| Account Data |
Username, encrypted password, account preferences, VIP tier status, communication preferences, responsible gaming settings |
| Gaming Activity |
Games played, bets placed, amounts wagered, session duration, win/loss records, bonus usage history |
| Technical Data |
IP address, device type, browser type, operating system, login timestamps, session logs |
| Communications |
Support chat logs, email correspondence, survey responses, feedback submitted to OKPiso |
Special Category Data: OKPiso does not intentionally collect sensitive personal information such as health data, religious beliefs, or political opinions. If you voluntarily disclose such information through support communications (e.g. in the context of a responsible gaming request), it will be treated with strict confidentiality and used only to assist you.
3. How OKPiso Collects Your Data
OKPiso collects personal data through several channels depending on how you interact with the platform:
- Directly from you: When you register an OKPiso account, complete identity verification, make a deposit or withdrawal, contact support, participate in a promotion, or update your account profile.
- Automatically through the platform: OKPiso's systems record technical data — including your IP address, device identifiers, and session activity — whenever you access the platform. This is standard for all online platforms and helps us maintain security and platform performance.
- From identity verification providers: When OKPiso processes your identity verification, we use licensed third-party providers to cross-reference the documents you submit. These providers confirm identity data but do not retain copies of your documents on behalf of OKPiso.
- From payment processors: When you make a deposit or request a withdrawal via GCash, Maya, or any other accepted payment method, OKPiso receives transaction confirmation data from the payment processor. Full payment credentials (e.g. PINs, full card numbers) are never visible to OKPiso.
4. How OKPiso Uses Your Personal Data
Every use of your personal data on OKPiso has a specific, legitimate purpose. Here is a full breakdown:
Account Operations
OKPiso uses your identity and contact data to create and maintain your account, verify your identity before withdrawals, reset your password when requested, and communicate important account information such as verification status, payment confirmations, and policy updates.
Payment Processing
Financial data is used strictly to process your deposits and withdrawals through your chosen payment method. OKPiso does not store full payment credentials. Transaction records are retained for accounting, regulatory, and dispute resolution purposes.
Regulatory Compliance and Anti-Money Laundering
As a licensed gaming platform, OKPiso is required by law to conduct Know Your Customer (KYC) verification and monitor transactions for suspicious activity under anti-money laundering regulations. This requires OKPiso to collect, retain, and in some cases report relevant data to Philippine regulatory and law enforcement authorities.
Platform Security and Fraud Prevention
Technical data — including IP addresses, login patterns, and device information — is used to detect and prevent fraudulent activity, account sharing, bonus abuse, and any other behaviour that violates OKPiso's Terms and Conditions. OKPiso's security systems flag unusual patterns and may trigger manual reviews when anomalies are detected.
Personalisation and Service Improvement
Gaming activity and account preference data help OKPiso display relevant game recommendations, customise your experience within the platform, and improve features based on how players actually use the site. This data is processed in aggregate where possible — individual profiling for commercial targeting is not carried out without explicit consent.
VIP Club Management
OKPiso uses your gaming activity data to calculate VIP points, determine tier status, credit weekly cashback, and manage benefits under the VIP Club programme. Your account manager (Gold and Diamond tiers) uses your account profile to provide personalised assistance.
Responsible Gaming
If you set deposit limits, session timers, or self-exclusion on OKPiso, these preferences are stored and enforced using your account data. This data is treated with strict confidentiality and is never used for marketing or profiling purposes.
Customer Support
Support interactions — including live chat logs and email threads — are retained to provide consistent assistance, resolve disputes, and improve the quality of OKPiso's support services. These records may also be referenced during compliance reviews.
5. Legal Basis for Processing
Under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules, OKPiso processes your personal data on the following legal grounds depending on the purpose:
- Contractual necessity: Processing required to provide the OKPiso service you signed up for — including account creation, payment processing, and gaming operations — is done on the basis that it is necessary to fulfil the service contract between you and OKPiso.
- Legal obligation: KYC verification, transaction monitoring, and reporting obligations are carried out because OKPiso is legally required to do so under Philippine gaming, anti-money laundering, and data protection regulations.
- Legitimate interests: Fraud prevention, platform security, and service improvement activities are carried out on the basis of OKPiso's legitimate interest in maintaining a secure, fair, and functional platform for all players.
- Consent: Marketing communications and optional personalisation features are processed only where you have given explicit, informed consent. You may withdraw consent at any time by contacting OKPiso at support@okpiso.my.
6. Sharing Your Personal Data
OKPiso does not sell your personal data. Sharing is limited to the following categories of recipients, each engaged for specific, necessary purposes:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and card networks receive the minimum financial data required to process your deposit or withdrawal. These providers operate under their own privacy frameworks and are responsible for their handling of transaction data.
- Identity verification providers: Licensed KYC service providers receive copies of identity documents you submit during verification. These providers are contractually bound to handle your data securely and use it solely for identity verification on OKPiso's behalf.
- Regulatory and law enforcement authorities: OKPiso may be required to disclose player data to Philippine gaming regulatory bodies, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or law enforcement agencies when required by law or lawful order. OKPiso will not disclose more than is legally required.
- Technical service providers: OKPiso uses trusted technology partners for platform hosting, data storage, analytics, and security services. These partners process data on OKPiso's instructions and are contractually prohibited from using your data for their own purposes.
- Professional advisers: Lawyers, auditors, and compliance consultants who assist OKPiso may have access to relevant account data in the course of their professional engagement, subject to confidentiality obligations.
Cross-border data transfers: Some of OKPiso's technical service providers may be located outside the Philippines. Where this occurs, OKPiso ensures that appropriate data protection agreements are in place to maintain the same level of protection you would receive under Philippine law.
7. Cookies and Tracking Technologies
OKPiso uses cookies and similar tracking technologies to operate and improve the platform. Here is how they are used:
Essential Cookies
These are required for the OKPiso platform to function. They manage your login session, maintain security tokens, and ensure that the platform behaves correctly as you navigate between pages. You cannot opt out of essential cookies while using OKPiso, as the platform cannot function without them.
Functional Cookies
Functional cookies remember your preferences — such as your preferred game view, language settings, or responsible gaming preferences — so you don't have to reconfigure them on every visit. These can be disabled through your browser settings, though doing so may affect your experience.
Analytics Cookies
OKPiso uses analytics tools to understand how players use the platform in aggregate — which pages are most visited, how long sessions last, and where players encounter issues. This data is anonymised and used only to improve the platform. Individual behaviour is not tracked for profiling purposes through analytics cookies.
Managing Cookies
You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete specific cookie types. Note that blocking essential cookies will prevent you from logging into and using OKPiso. If you need help managing cookies, contact support@okpiso.my.
8. Data Retention
OKPiso retains personal data only for as long as necessary for the purposes it was collected, or as required by Philippine law. The following general retention periods apply:
- Active account data: Retained for the lifetime of your OKPiso account. If you close your account, your personal data is moved to an archived state and retained for a minimum of five years to meet anti-money laundering and regulatory reporting obligations.
- Transaction records: Financial transaction data is retained for a minimum of five years from the date of the transaction, in line with Philippine financial record-keeping requirements.
- KYC and identity documents: Verification documents are retained for as long as your account is active and for a minimum of five years after account closure.
- Support communications: Chat logs and email correspondence are retained for two years from the date of the interaction, unless they relate to a dispute or regulatory matter that requires longer retention.
- Marketing consent records: Records of your marketing consent or withdrawal of consent are retained indefinitely to demonstrate compliance with your preferences over time.
Once the relevant retention period expires and there is no ongoing legal basis to retain the data, OKPiso securely deletes or anonymises the data.
9. How OKPiso Secures Your Data
OKPiso implements technical and organisational security measures appropriate to the nature and sensitivity of the data we process. These include:
- TLS (Transport Layer Security) encryption for all data transmitted between your device and OKPiso's servers
- Encryption at rest for stored personal and financial data
- Role-based access controls ensuring that OKPiso staff can only access player data necessary for their specific job function
- Regular security assessments and penetration testing of OKPiso's platform infrastructure
- Multi-factor authentication for internal OKPiso systems that access player data
- Contractual data security obligations imposed on all third-party service providers with access to player data
Data breach response: In the event of a personal data breach that poses a risk to your rights, OKPiso will notify the National Privacy Commission within 72 hours of becoming aware and will inform affected players promptly with details of what occurred and what steps are being taken.
10. Your Privacy Rights
Under the Data Privacy Act of 2012, every registered OKPiso player has the following rights regarding their personal data. To exercise any of these rights, contact OKPiso at support@okpiso.my with your request and account details. OKPiso will respond within 15 business days.
Right to Access
Request a copy of the personal data OKPiso holds about you, along with information about how and why it is being processed.
Right to Rectification
Request correction of any inaccurate or incomplete personal data OKPiso holds about you. Update your details directly in your account settings for most fields.
Right to Erasure
Request deletion of your personal data. This right applies where data is no longer needed and there is no legal obligation requiring OKPiso to retain it.
Right to Object
Object to processing of your data for specific purposes — particularly direct marketing. OKPiso will stop processing for that purpose upon receiving a valid objection.
Right to Data Portability
Receive a structured, machine-readable copy of the personal data you have provided to OKPiso for transfer to another service provider.
Right to Withdraw Consent
Withdraw consent for any processing that is based on your consent (e.g. marketing emails) at any time. Withdrawal does not affect processing already completed.
Complaints: If you believe OKPiso has mishandled your personal data and we have not resolved your concern satisfactorily, you have the right to file a complaint with the National Privacy Commission of the Philippines. OKPiso encourages you to contact us first so we can resolve the issue directly.
11. Children's Privacy
OKPiso is strictly an adult platform. Registration, account creation, and participation in any real-money gaming or betting activity on OKPiso is prohibited for individuals under 18 years of age.
OKPiso does not knowingly collect personal data from anyone under 18. If we become aware that a minor has registered an account, that account will be closed immediately, any deposited funds will be returned through the original payment method where possible, and the registration data will be deleted.
If you believe a minor may have accessed OKPiso using your identity or payment details, contact support@okpiso.my immediately so we can investigate and take appropriate action.
12. Marketing Communications
OKPiso may send you promotional communications about bonuses, new games, VIP Club events, and platform updates. These communications are sent only where you have provided consent during registration or at a later point through your account communication preferences.
You can opt out of marketing communications at any time by:
- Updating your communication preferences in your OKPiso account settings
- Clicking the unsubscribe link in any OKPiso marketing email
- Contacting OKPiso support at support@okpiso.my with a written opt-out request
Please note that withdrawing marketing consent does not affect transactional communications — OKPiso will still send you account-related messages such as payment confirmations, withdrawal notices, and security alerts regardless of your marketing preferences, as these are necessary for account operations.
13. Third-Party Links
The OKPiso platform does not contain links to external websites. All navigation on OKPiso leads to pages within the okpiso.my domain. This Privacy Policy covers only data processed by OKPiso in connection with the okpiso.my platform and does not extend to any external services, applications, or platforms.
14. Changes to This Privacy Policy
OKPiso may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.
For material changes — those that significantly affect how your personal data is used or your rights as a data subject — OKPiso will send a notification to your registered email address at least 14 days before the changes take effect. Continued use of OKPiso after the effective date of any update constitutes acceptance of the revised policy.
If you disagree with any change to this Privacy Policy, you may close your OKPiso account before the changes take effect by contacting support@okpiso.my.
15. Contact OKPiso on Privacy
For any privacy-related question, data access request, correction request, or complaint, contact the OKPiso data privacy team through the following channels:
- Email (preferred): support@okpiso.my — mark your subject line as "Privacy Request" for faster routing
- Live Chat: Available 24/7 from within your OKPiso account after login
OKPiso will acknowledge your request within 3 business days and provide a full response within 15 business days. For complex data access or deletion requests, we may request additional verification of your identity before processing.
National Privacy Commission: If you have an unresolved privacy concern and wish to escalate beyond OKPiso, you may contact the National Privacy Commission of the Philippines. OKPiso always prefers to resolve issues directly with players first — please reach out to us before escalating.
